Your Satisfaction, Our Promise
At Solomia Home, we’re dedicated to providing top-quality products and ensuring your complete satisfaction. We strive to make every interaction with us smooth, positive, and tailored to your needs. Our commitment extends beyond the sale – we’re here to support you every step of the way.
Understanding Our Comprehensive Return Policy
Furniture Return Policy:
- Full-priced furniture can be returned or exchanged within 30 days of delivery.
- Customized or made-to-order furniture has a 14-day return window from the delivery date.
- Discounted furniture can be returned within 14 days of delivery, subject to a restocking fee.
Housewares and Decor Return Policy:
- Full-priced housewares and decor items are eligible for return or exchange within 60 days of purchase.
- Sale or discounted housewares can be exchanged within 30 days or returned for a refund within 14 days of purchase.
Large Appliances:
- Returns are accepted within 30 days of delivery, provided the item is unused and in original packaging.
- Installation and haul-away fees are non-refundable.
Bedding and Textiles:
- Unused and unopened bedding can be returned within 45 days of purchase.
- Opened bedding items may be exchanged within 30 days but are not eligible for refund due to hygiene reasons.
Online Exclusives:
- Items purchased online that are not available in-store can be returned by mail within 45 days of delivery.
Seasonal Items:
- Holiday or seasonal items can be returned within 30 days of purchase, or 14 days after the relevant holiday, whichever comes first.
Exceptions and Special Considerations:
- Clearance items are final sale unless defective.
- Gift cards are non-refundable but can be transferred.
- Custom window treatments and area rugs are non-returnable unless defective.
How to Initiate a Return or Exchange:
- For in-store purchases, visit any Solomia Home location with your item and receipt.
- For online orders, log into your account and follow the return process, or contact our customer service team.
- For large items requiring pickup, schedule a return appointment through our website or customer service line.
Our Commitment to Quality: If you receive a defective item, please contact us immediately. We’ll arrange for a replacement or repair at no cost to you, even outside the standard return window.
Refund Processing:
- Refunds are typically processed within 5-10 business days.
- The original payment method will be refunded, except for gift returns which will be issued as store credit.
We’re Here to Help: Have questions or need assistance? Our dedicated customer service team is available 7 days a week to guide you through the process and ensure your satisfaction with Solomia Home.
Remember, your comfort and happiness with our products are our top priorities. We appreciate your trust in Solomia Home and look forward to continuing to serve your home furnishing needs.