Our warranty covers all manufacturer’s structural defects for 5 years from the date of purchase (when full payment is completed), not the delivery date.
A structural defect is defined as a failure, material or mechanical, of the supporting structure of the furniture. For example, the sofa frame or the legs on a cocktail table. This excludes the materials on the frame (foam, fabrics, lacquers, leather, varnish, etc.), which are covered under a separate warranty.
For material substances and upholstery (leather, fabrics, foam, varnishes, patinas) we offer a 2 year warranty for material failure. This does not include “Wear and Tear” or “Natural Characteristics” (See Exclusions below).
Moving parts, including manual and electrical mechanisms, are covered for 2 years from the date of purchase (invoice date).
Additional Cover:
- Any repair, labor, and materials for any furniture item deemed defective by Solomia Home (after regular use, in normal conditions).
- Shipping and delivery charges associated with resolving the after-sale issue are limited to the original shipping address provided at the time of purchase within Dubai.
Please note that as our items are made to order, there may be lead times associated with resolving issues. These can range from days to weeks depending on the issue. This warranty does not include cover for any loss of enjoyment of your furniture during this period.
The Solomia Home warranty only applies to items from our collection accompanied by a fully paid invoice from our online store. Our invoice constitutes the only legitimate proof of purchase.
Should your Warranty have expired, we will still be able to provide you with service or replacement parts for which additional costs will be charged.
The Solomia Home warranty is non-transferable and cannot be signed or passed on to someone else, even if the goods are resold.
The warranty does not apply to furniture or sofas displayed as clearance items and sold at a discounted price. All such items are considered Sold As Seen (unless stated otherwise in the order form).